Privacy Policy
At Carelyq, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products, or interact with us. By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, billing and shipping address, payment details, and any information you provide when contacting us or creating an account. We may also collect information about your browsing activity, device, IP address, browser type and cookies to help improve your experience on our website.
Your personal information is collected to process and deliver your orders, communicate with you about your purchases, respond to enquiries, provide customer support, improve our products and services, personalise your shopping experience, send promotional material where you have consented, and comply with our legal obligations.
Carelyq uses trusted third-party service providers to assist with payment processing, order fulfilment, shipping, website hosting, analytics and marketing. As many of our products are supplied through carefully selected dropshipping partners, your order information may be shared with these fulfilment partners solely for the purpose of processing and delivering your order. We only share the information necessary to complete these services.
We do not sell, rent or trade your personal information to third parties for marketing purposes. We may disclose your information where required by law, to protect our legal rights, prevent fraud, or comply with lawful requests from government authorities.
Payments made through our website are processed by secure third-party payment providers. Carelyq does not store your full credit card or payment information on our servers. Payment information is handled securely in accordance with the security standards of the payment provider you choose during checkout.
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure or alteration. While we use secure technologies and industry-standard security measures, no method of electronic transmission or internet storage is completely secure, and we cannot guarantee absolute security.
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, remember your preferences and enhance your shopping experience. You can choose to disable cookies through your browser settings, although doing so may affect the functionality of certain parts of our website.
Our website may contain links to third-party websites or services. Carelyq is not responsible for the privacy practices or content of those external websites, and we encourage you to review their privacy policies before providing any personal information.
You have the right to request access to the personal information we hold about you and to request that inaccurate or outdated information be corrected. Subject to applicable laws, you may also request the deletion of your personal information. To make a request, please contact us using the details provided on our website.
If you have subscribed to receive marketing communications from Carelyq, you may unsubscribe at any time by following the unsubscribe link included in our emails or by contacting us directly. We will continue to send transactional communications relating to your orders where required.
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or technology. Any changes will be published on this page and will take effect immediately upon publication.
If you have any questions about this Privacy Policy or the way Carelyq handles your personal information, please contact us through the contact details provided on our website. We are committed to resolving any privacy concerns promptly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).