Shipping Policy
At Carelyq, we aim to deliver your order as quickly and efficiently as possible. Many of the products available on our website are shipped directly from our trusted fulfilment partners using a dropshipping model. This allows us to offer a wide range of quality products while keeping our prices competitive.
Orders are generally processed within 1 to 3 business days after payment has been successfully received. During busy periods, promotional events or public holidays, processing times may be slightly longer. You will receive a confirmation email once your order has been processed and, where available, a tracking number once your order has been dispatched.
Delivery times vary depending on the product, supplier location and your delivery address. Most orders are delivered within 5 to 15 business days, although some products may take longer depending on availability, customs processing or courier services. Estimated delivery times are provided as a guide only and are not guaranteed.
If your order contains multiple products, they may be shipped separately from different fulfilment centres. As a result, you may receive your items in separate deliveries and on different dates. You will not incur any additional shipping charges for split shipments where applicable.
Carelyq currently ships to Australia and may offer international shipping to selected countries. Shipping availability and delivery options will be displayed during checkout. Customers are responsible for ensuring that the shipping address provided is accurate and complete at the time of purchase.
Shipping costs are calculated at checkout based on your order, delivery location and any applicable promotions. From time to time, Carelyq may offer free shipping on eligible orders or promotional campaigns, which will be clearly advertised on our website.
Once an order has been dispatched, Carelyq is not responsible for delays caused by courier companies, customs authorities, severe weather, public holidays, industrial action or other circumstances beyond our reasonable control. While we will do our best to assist with delivery enquiries, we cannot guarantee delivery dates.
Risk in the products passes to you once your order has been delivered to the address provided during checkout. If your tracking information indicates that your parcel has been delivered but you have not received it, please contact the delivery carrier first before contacting our customer support team so we can assist where possible.
Customers are responsible for any customs duties, import taxes or other government charges that may apply to international orders. These charges are determined by the destination country and are not included in the purchase price or shipping cost unless otherwise stated.
If your order arrives damaged, incorrect or appears to have been lost in transit, please contact us as soon as possible with your order number and, where applicable, photographs of the item and packaging. We will work with our fulfilment partners and shipping providers to resolve the issue as quickly as possible.
If you need to change or cancel your order, please contact us immediately after placing it. We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched by our fulfilment partners.
Carelyq is committed to providing a reliable and positive delivery experience for every customer. If you have any questions about shipping, delivery times or your order, please contact our customer support team through the contact details provided on our website.